What are Collection Letters?
A collection letter should be used when a debtor has failed to make payments as agreed. The letter should be increasingly stern and demanding until you finally threaten to take aggressive action against the customer.
It is important to gather all of the facts about your customer’s account and to encourage your customer to pay the money owed. Always be specific about how much the customer owes and about when the money was due. The goal of this letter is to get the payment that’s owed and to retain customer goodwill. The first letter should have a non-threatening tone.
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